
Unfortunately, an account in this bank is useless when it comes to paying sundry government fees (eg., visa fees, driving license fee etc.). Every time I need to pay a fee to the government , I have to request a friend holding an account in either of the two banks from which such payments can be made. So I thought it would be convenient to have an account in one of the two banks.
First, I tried to do so at the bank that I heard is government owned. The guy who received my papers took a long look at my residence permit and asked me who had written my name on it. It was a strange question and I replied that there was no way I could know who at the government immigration office was responsible for writing my name in the permit. He left his desk and talked to a senior colleague. He came back to inform me that I needed to get a seal from the immigration office next to my name. I was not amused. I had used the same document to open my first bank account and couldn't understand why I couldn't do so again. I said goodbye and decided to go to the other bank.
The first day there I was told that their system was down, so I had to come back later. I went there again the next day. The person responsible for opening new accounts asked me whether I had opened an account on the Internet. I said I didn't know something like that was required. So I came back and opened an account through the Internet, and took the number generated to the bank on the following day (day 3). This time the guy told me that they had a new system installed and he was still not familiar with it enough to process my application. He advised me to come back after one day. So I went back two days later. This time he opened my account without any further ado. When I asked about my ATM card, he said it was already prayer time so I had to come back half an hour later. I left the place and came back the following day, which was a Thursday, to find that only limited services were available and obtaining an ATM card was not one of them. I needed the card, without which I cannot transfer money to government accounts. So I visited the bank again on Saturday. I was informed that that particular branch had run out of ATM cards but I could get a card from any other branch of the bank. The next day (day 7) I located a different branch of the bank and finally succeeded in getting the coveted card after nearly two hours (including the noon prayer time). Whew!!
Photo credit:Bongani/stock.xchng